How much will I have to pay if you resend my order?
We will resend your order free of charge once only and not if the replacement itself gets lost.
What if my order is damaged?
Please contact us immediately and notify us of the problem. We will at our discretion, either resend your order or refund your payment.
My order hasn’t arrived yet. What can I do?
Please ensure you have allocated the required time frame for your order to have arrived. Please see: “How long does delivery take?”. If your order has still not arrived, please contact us directly.
What countries do you send to?
We ship to most countries in the world, although we are not able to ship to: AUSTRALIA/NEW ZEALAND/SOUTH AFRICA. Please also note that as per our Terms, we will not replace any parcels withheld by Customs Officials as this does not fit the definition of "Lost/Stolen" parcel. We may review countries we ship to [...]
I have not received an order confirmation?
This is most likely because the email you supplied is incorrect. Please log into your PainSelect account and check all your profile fields. If your email address is correct, please check the "SPAM" folder in case your email provider thinks the email is junk. If you still can’t find it there, then please contact us [...]
How much are the shipping costs?
All postage & packaging costs are already included in the product price. No additional costs will be added to the total price of your order at checkout.
How long does delivery take and what are my postal options?
Delivery to the UK can be expected within 10 to 15 working days (under normal posting conditions) via the re-mailing system. Orders to other parts of greater Europe should arrive within 15-28 working days. Deliveries to all other destinations may take longer. During any postal strikes or peak holiday postage times of the year [...]