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What if my order is damaged?

Please contact us immediately and notify us of the problem. We will at our discretion, either resend your order or refund your payment.

What if my order is damaged?2017-01-03T10:42:49+02:00

My order hasn’t arrived yet. What can I do?

Please ensure you have allocated the required time frame for your order to have arrived. Please see: “How long does delivery take?”. If your order has still not arrived, please contact us directly.

My order hasn’t arrived yet. What can I do?2017-01-03T10:41:49+02:00

What countries do you send to?

We post anywhere in the world except to: AUSTRALIA/NEW ZEALAND/SOUTH AFRICA. Please also note that as per our Terms, we will not replace any parcels withheld by Customs Officials as this does not fit the definition of "Lost/Stolen" parcel.

What countries do you send to?2016-11-02T13:01:21+02:00

I have not received an order confirmation?

This is most likely because the email you supplied is incorrect. Please log into your PainSelect account and check all your profile fields. If your email address is correct, please check the "SPAM" folder in case your email provider thinks the email is junk. If you still can’t find it there, then please contact us [...]

I have not received an order confirmation?2017-01-03T10:40:56+02:00

How much is the shipping costs?

All postage & packaging costs are already included in the selling price if choosing the standard shipping option of approximately 9 to 14 working days delivery time. No additional costs will be added to the price of your order. An additional flat rate courier fee of R270 will be added to the total price [...]

How much is the shipping costs?2020-05-09T14:03:37+02:00

How long does delivery take and what are my postal options?

We offer two postal options:- Delivery to the UK can be expected within 9 to 14 working days (under normal posting conditions) via the re-mailing system with ReMail it. Orders to other parts of greater Europe should arrive within 14-28 working days. Deliveries to all other destinations may take longer. Delivery to the UK can [...]

How long does delivery take and what are my postal options?2018-08-17T11:13:43+02:00

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