By opening an account with PainSelect, all of your previous and existing orders will be logged and saved within the account so that the customer can check on order progress.

By signing into your account and clicking onto “Orders” located in the “My Account” box this will provide you with the most recent updates on your orders. The following statuses will show on the order:

On Hold – This confirms that we have received your order.

Processing – This confirms that payment for your order has been received and will be dispatched shortly.

Complete – Your order has now been shipped and will arrive within the specified delivery timescales.

Failed – This would advise that your order has been cancelled. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order please contact us.