If you have placed your order online you will receive an automated ‘order confirmation’ e-mail. This will detail all of the items that you have ordered. However, you will only receive this e-mail if you have a valid e-mail address registered to your account.
If you have not received this e-mail please check to ensure that the e-mail has not been filtered into your ‘junk’ folder.
Please also check that the correct e-mail address is registered to your account. You can do this by logging in and clicking on ‘My Account’. The link can be found in the top right hand corner of the screen. Once you have logged in, please click ‘Account Details’ which can be found on the left hand side of the screen. There you can check that you have the correct e-mail address registered to your account and update as necessary.
Once signed into ‘My Account’ you are also able to see if your order has been placed by selecting ‘Order History’ which can be found on the left hand side of the screen.
If you have not received an e-mail order confirmation within 15 minutes and your order is not available to view in the ‘Order History’ section, then it is likely that the order has been unsuccessful. You can resubmit your order online or contact us for assistance.