How much are the shipping costs?
All postage & packaging costs are already included in the product price. No additional costs will be added to the total price of your order at checkout.
I have not received an order confirmation?
This is most likely because the email you supplied is incorrect. Please log into your PainSelect account and check all your profile fields. If your email address is correct, please check the "SPAM" folder in case your email provider thinks the email is junk. If you still can’t find it there, then please contact us [...]
What countries do you send to?
We ship to most countries in the world, although we are not able to ship to: AUSTRALIA/NEW ZEALAND/SOUTH AFRICA. Please also note that as per our Terms, we will not replace any parcels withheld by Customs Officials as this does not fit the definition of "Lost/Stolen" parcel. We may review countries we ship to [...]
My order hasn’t arrived yet. What can I do?
Please ensure you have allocated the required time frame for your order to have arrived. Please see: “How long does delivery take?”. If your order has still not arrived, please contact us directly.
What if my order is damaged?
Please contact us immediately and notify us of the problem. We will at our discretion, either resend your order or refund your payment.
How much will I have to pay if you resend my order?
We will resend your order free of charge once only and not if the replacement itself gets lost.
How can I check the status of my order?
By opening an account with PainSelect, all of your previous and existing orders will be logged and saved within the account so that the customer can check on order progress. By signing into your account and clicking onto “Orders” located in the “My Account” box this will provide you with the most recent updates on [...]
Are your products genuine and why they may look different in your country?
The products we supply are all genuine branded products. However, the packaging may differ slightly from what you are used to due to the fact that our suppliers are based in South Africa where packaging laws and the manufacturer's product branding can be different from that in your own country.
What is the PainSelect Returns Policy?
Please contact PainSelect.com immediately if any items have been damaged or you wish to cancel or return your order. PainSelect.com will make a reasonable effort to exchange any faulty products.
How do I cancel my order?
Please contact PainSelect.com immediately if you wish to change or cancel your order.